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Returns Policy

Returns Policy

Your rights to return goods are covered under the EU distance selling directive.

The below terms and conditions do not affect your statutory right.

You may cancel/return an order at anytime after placing an order or up to 14 days of receiving your order.   Notification of cancellation must be given in writing stating the order number and date of order, this return must be at your own cost. Contact us at website@pets-pantry.com  The goods must be returned within 14 days of your cancellation notice. We will issue a credit for the original goods, within 14 days. The address to return your goods to is as follows:-

Pets Pantry, 45 London Road, Stockton Heath, Warringon, Cheshire, WA4 6SG

It is the responsibility of the customer to ensure that the goods get back to Pets Pantry in the same condition they where received in. If goods are found to be of a non-merchantable condition or not in their original packaging when received by Pets Pantry; we will be entitled to deduct relevant cost. These charges will be for cleaning, re-packageing or repair as seen fit by Pets Pantry in order to put the goods out for resale.

If the product you asked for is not correct or is faulty notify us via our contact form within 48 hours including your order number and then return the product to us via a recorded service. If the correct product is in stock we will then despatch a replacement, providing the original product is confirmed as incorrect or faulty.

If a product is in good condition and you are returning for your own reasons, where a product is wrapped in packaging or has information labels attached we strongly recommend you retain these for a period of time in the event of you wanting to cancel the order or return the goods. As products returned without tags and outer packaging will incur a reduced credit in order for Pets Pantry to put them for resale.

We regret we cannot refund part open or used foods, veterinary items and personalised items such as pet tags unless the product is faulty.

The above returns policy does not include areas outside Mainland UK, any re-packaging or repair; as seen fit by Pets Pantry in order to put the goods out for resale will be calculated individually in each case.